Applies to: business clients  |  individual course participants  |  website users

Last updated: July 2025

HOW THESE TERMS WORK: This document has three parts. Part 1 sets out general terms that apply to all Website users. Part 2 applies to businesses and organisations engaging us to deliver talks, events, or workshops. Part 3 applies to individuals booking Course places at spa, hotel, or retreat venues. Please read the Part(s) relevant to you. If you are unsure which applies, please contact us before proceeding.

PART 1 — GENERAL TERMS Applies to all users of the Website

1.   INTERPRETATION AND DEFINITIONS

1.1   Interpretation

Words with capitalised initial letters have the meanings defined in clause 1.2, applying equally in singular and plural form.

1.2   Definitions

Business Client   a business, organisation, charity, or other legal entity that engages or seeks to engage the Company to deliver Services (see Part 2).

Company / We / Us / Our   The Intueri Project Ltd, incorporated in England and Wales. Registered office: Second Floor, 123 Promenade, Cheltenham, GL50 1NW (company registration number to be inserted).

Confirmation   our written acceptance of a Proposal, which together with the Proposal forms the binding contract for a Business Client Engagement.

Consumer   an individual booking a Course place wholly or mainly for purposes outside any trade, business, craft, or profession.

Course   a structured educational, experiential, or personal development session or programme delivered by the Speaker at a Venue Partner, bookable by individuals.

Course Booking   a confirmed reservation by a Consumer to attend a Course, accepted in accordance with clause 20.

Engagement   a talk, keynote, workshop, panel appearance, facilitated session, or other service delivered by or on behalf of the Company for a Business Client, as described in a Proposal.

Expenses   reasonable travel, accommodation, and subsistence costs incurred by the Speaker, as set out in a Proposal or otherwise agreed in writing.

Intellectual Property   all copyright, trade marks, design rights, patents, know-how, and all other intellectual property rights, whether registered or unregistered, anywhere in the world.

Proposal   a written document (including email) issued by us to a Business Client setting out the scope, date, fees, and key terms of a proposed Engagement.

Services   talks, keynotes, workshops, Courses, events, and related services provided by the Company.

Speaker   Melanie Sawford, or any individual nominated by the Company to deliver an Engagement or Course.

Venue Partner   a hotel, spa, retreat, or other hospitality or wellness venue at which Courses are delivered under arrangement with the Company.

Website   the Company's website at www.theintueriproject.com.

2.   ABOUT US

The Intueri Project Ltd is a neuroscience-grounded and self-awareness practice delivering talks, workshops, and courses for organisations and individuals, led by practitioner Melanie Sawford.

Registered address: Second Floor, 123 Promenade, Cheltenham, GL50 1NW

Website: www.theintueriproject.com

Contact: Via the contact page on our Website

3.   PROFESSIONAL DISCLAIMER

3.1   Science-Informed Approach

Our content, materials, and methods are informed by peer-reviewed research in neuroscience, psychology, and behavioural science. This does not make our Services clinical, therapeutic, or medical treatment of any kind.

3.2   We Are Not Clinical Practitioners

The Intueri Project Ltd and its Speaker(s) are not qualified counsellors, psychotherapists, clinical psychologists, psychiatrists, or regulated healthcare professionals. Nothing in our Services should be construed as:

- clinical, therapeutic, or medical advice;

- a diagnosis of any physical or mental health condition;

- a treatment, cure, or prevention for any condition; or

- a substitute for advice from a qualified and regulated healthcare professional.

3.3   Seek Professional Support When Needed

If you are experiencing significant mental health difficulties or any condition requiring professional assessment, please seek support from a qualified practitioner such as your doctor or a licensed counsellor. Our Services are not a replacement for professional care.

3.4   No Guarantee of Outcomes

The impact of our Services varies between individuals and organisations. We make no guarantee as to specific outcomes, whether personal, professional, behavioural, or organisational.

4.   WEBSITE USE AND ACCEPTABLE USE

4.1   Website Information

We use reasonable care to maintain accuracy on the Website but do not warrant its accuracy, completeness, or suitability. Content may change without notice. The Website is for information and enquiry purposes only and does not constitute an offer to provide Services.

4.2   Acceptable Use

You must not: use the Website unlawfully or in any way infringing third-party rights; introduce viruses or harmful code; attempt unauthorised access to the Website or its systems; use data mining or scraping tools; send unsolicited commercial messages; or use the Website in any way that could damage or impair it.

5.   INTELLECTUAL PROPERTY

All Intellectual Property in the Website and its content is the exclusive property of the Company or its licensors. The Intueri Project™ is a trade mark of The Intueri Project Ltd. You may access the Website to evaluate our Services and submit enquiries or Course Bookings. You must not reproduce, distribute, modify, or create derivative works from Website content without our prior written permission. Further IP provisions for engagements and courses are in clauses 21 and 30.

6.   FEEDBACK

If you provide suggestions, comments, or testimonials, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, and distribute that feedback without restriction. Where you have consented, we may use it in marketing materials.

7.   THIRD-PARTY LINKS

Our Website may link to third-party sites. We do not control, endorse, or accept responsibility for third-party content or practices. We recommend you read their terms and privacy policies.

8.   DATA PROTECTION

We protect personal data in accordance with the UK GDPR, the Data Protection Act 2018, and PECR. Our Privacy Policy (on the Website) explains how we collect, use, store, and protect personal data. By using our Website or submitting an enquiry or Course Booking you acknowledge that you have read and understood our Privacy Policy.

9.   DISCLAIMER OF WARRANTIES

Except as required by law, the Website is provided on an "as is" and "as available" basis. We make no warranties regarding its availability, accuracy, or freedom from viruses. Where you are a Consumer, nothing in this clause affects your statutory rights.

10.   TERMINATION OF WEBSITE ACCESS

We may suspend or terminate Website access at any time, with or without notice, if we reasonably believe these Terms have been breached. Clauses relating to intellectual property, liability, and governing law survive termination.

11.   GOVERNING LAW AND DISPUTES

11.1   Governing Law

These Terms and any disputes arising from them (including non-contractual disputes) are governed by the law of England and Wales.

11.2   Jurisdiction

The courts of England and Wales have exclusive jurisdiction, save that Consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

11.3   Complaints

Please contact us first with any complaint. We aim to acknowledge within 5 working days and respond substantively within 14. If we cannot resolve a complaint, Consumers may refer disputes to an approved Alternative Dispute Resolution body — details available on request.

12.   SEVERABILITY, WAIVER, AND CHANGES

If any provision is found unlawful or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right is not a waiver. We may update these Terms at any time; the current version is always on the Website. Continued use after any change constitutes acceptance of the revised Terms.

13.   ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and (as applicable) a Proposal and Confirmation or a Course Booking confirmation, constitute the entire agreement between you and the Company relating to the Website and Services, superseding all prior agreements and understandings.

14.   CONTACT US

For questions about these Terms, Service enquiries, or complaints:

By post: The Intueri Project Ltd, Second Floor, 123 Promenade, Cheltenham, GL50 1NW

Online: Via the contact page at www.theintueriproject.com

PART 2 — BUSINESS CLIENT TERMS

Applies to organisations and businesses engaging us to deliver talks, events, or workshops

These terms apply when a business, organisation, charity, or other legal entity (the Business Client) engages the Company to deliver an Engagement — including talks, keynotes, workshops, and facilitated sessions. They do not apply to individual Consumers booking Course places; those bookings are governed by Part 3.

15.   WHO PART 2 APPLIES TO

Part 2 applies where you are a Business Client engaging us to deliver an Engagement. By submitting an enquiry or accepting a Proposal you confirm that: you are acting on behalf of a legal entity (not as an individual consumer); you have authority to bind that entity to these Terms; and you are at least 18 years of age.

16.   ENQUIRY AND ENGAGEMENT PROCESS

16.1   Enquiries

Submitting an enquiry creates no binding obligation on either party. It is an invitation to begin discussions.

16.2   Proposal

Following an enquiry, we may issue a written Proposal setting out the nature and scope of the Engagement; proposed dates, venue type, duration, and format; the Speaker; fees and Expenses; and any specific requirements. A Proposal lapses after 14 days (or the period stated in it) unless extended in writing.

16.3   Contract Formation

A binding contract is formed only when: (a) the Business Client accepts the Proposal in writing (including by email); and (b) where a deposit is required, that deposit is received. We will then issue a Confirmation. The contract consists of the Confirmation, the Proposal, and these Terms (in that order of precedence).

16.4   Changes to a Confirmed Engagement

Any changes must be agreed in writing. We reserve the right to adjust fees if changes materially affect scope or preparation.

17.   FEES AND PAYMENT

17.1   Fees

Fees are as set out in the Proposal, quoted exclusive of VAT (where applicable), added at the prevailing rate.

17.2   Expenses

Unless stated otherwise in the Proposal, reasonable Expenses are charged in addition to the fee and invoiced at cost following the Engagement, with receipts available on request.

17.3   Payment Terms

Unless otherwise agreed: a non-refundable deposit of 50% of the total fee is payable on Confirmation; the balance is payable no later than 14 days before the Engagement; Expenses are invoiced separately after the Engagement and payable within 14 days. Late payment may result in suspension of preparation or, after 7 days, treatment of the Engagement as cancelled by the Business Client under clause 18.2.

18.   CANCELLATION AND POSTPONEMENT

18.1   Cancellation by Us

We may cancel a confirmed Engagement in exceptional circumstances. If we cancel, we will notify you as soon as practicable, refund all fees and Expenses paid, and where possible offer to reschedule. Subject to refunding amounts paid, our liability is limited under clause 22.

18.2   Cancellation by the Business Client

Cancellation must be made in writing. The following charges apply, calculated on the total fee (excluding Expenses):

More than 30 days before the Engagement: deposit forfeited only.

15–30 days before the Engagement: 50% of the total fee payable or retained.

14 days or fewer before the Engagement: 100% of the total fee payable or retained.

Any Expenses already incurred at the time of cancellation are payable in full.

18.3   Postponement

Postponement is treated as cancellation and re-booking; cancellation charges may apply at our discretion. We will use reasonable endeavours to accommodate rescheduling where notified more than 30 days in advance and subject to availability.

18.4   Force Majeure

Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control. The affected party must notify the other promptly. If a Force Majeure Event prevents performance, we will refund fees paid and endeavour to agree a rescheduled date. Neither party will have further liability in respect of the cancelled Engagement.

19.   SPEAKER AND DELIVERY OBLIGATIONS

19.1   Delivery

We will use reasonable skill and care to deliver the Engagement broadly in accordance with the Proposal. We retain professional discretion regarding content, methodology, and approach, provided the overall scope and purpose are met.

19.2   Speaker Substitution

In exceptional circumstances we may substitute an alternative suitably qualified speaker, notifying the Business Client as soon as practicable. If the Business Client reasonably objects, it may cancel without incurring cancellation charges and all amounts paid will be refunded in full.

19.3   Bespoke Preparation

Where bespoke preparation is agreed, we will use reasonable endeavours to incorporate information provided by the Business Client. We cannot guarantee to incorporate information received fewer than 7 days before the Engagement.

20.   BUSINESS CLIENT OBLIGATIONS

20.1   Venue and Technical Requirements

The Business Client is responsible for: a suitable, accessible venue; appropriate audio-visual equipment in working order; a suitable introduction of the Speaker; reasonable health and safety arrangements for the Speaker; and notification of any access or dietary requirements.

20.2   Accurate Briefing

The Business Client must provide accurate information about the audience, context, and any relevant sensitivities. We are not liable for any aspect of an Engagement adversely affected by inaccurate, incomplete, or late briefing.

20.3   Recording and Photography

The Business Client must not record, film, or photograph any part of an Engagement without our prior written consent. Unauthorised recording is a material breach of these Terms.

20.4   Audience Welfare

The Business Client is responsible for audience welfare and for ensuring participation is appropriate for those attending. Where subject matter touches on wellbeing or personal topics, the Business Client should consider whether advance communication to attendees or welfare support is appropriate.

21.   INTELLECTUAL PROPERTY — BUSINESS CLIENT ENGAGEMENTS

All Intellectual Property in materials, slides, handouts, exercises, and frameworks used in an Engagement remains the Company's property or that of its licensors. Following full payment, we grant the Business Client a limited, non-exclusive, non-transferable licence to use materials provided for internal business purposes only. The Business Client may not reproduce or publish materials externally without our written consent, modify or create derivative works, or sub-licence materials. Unless otherwise expressly agreed in writing, Intellectual Property in bespoke content created for an Engagement remains with the Company.

22.   LIMITATION OF LIABILITY — BUSINESS CLIENTS

22.1   Unlimited Liability

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded by law.

22.2   Exclusion of Consequential Loss

Subject to clause 22.1, the Company will not be liable for: loss of profit, revenue, or business; loss of data or opportunity; reputational damage; or any indirect, special, or consequential loss, even if advised of the possibility.

22.3   Liability Cap

Subject to clause 22.1, our total aggregate liability to a Business Client arising from any Engagement will not exceed the total fees paid by the Business Client for that Engagement.

PART 3 — INDIVIDUAL COURSE PARTICIPANT TERMS Applies to individuals booking places on courses at spa, hotel, and retreat venues

These terms apply when an individual Consumer books a Course place at a Venue Partner (such as a hotel, spa, or retreat). Consumer statutory rights under UK law apply in full. If you are a business booking multiple places on behalf of an organisation, Part 2 may also be relevant — please contact us.

23.   WHO PART 3 APPLIES TO

Part 3 applies to individuals booking Course places for personal purposes outside any trade or business. By making a Course Booking you confirm that: you are at least 18 years of age; you have legal capacity to enter into binding contracts; and you are acting as a Consumer.

24.   YOUR STATUTORY RIGHTS AS A CONSUMER

If you are a Consumer, these Terms do not affect your statutory rights under UK law, including under: the Consumer Rights Act 2015; the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and the Consumer Protection from Unfair Trading Regulations 2008. Nothing in these Terms limits or excludes rights you have as a Consumer that cannot lawfully be excluded. If any term conflicts with your statutory rights, your statutory rights will prevail.

25.   BOOKING A COURSE

25.1   Course Information

Details of upcoming Courses — including dates, locations, Venue Partners, duration, content, and price — will be published on our Website or otherwise communicated to you. Course information is for guidance; we reserve the right to make reasonable adjustments and will notify you of any material changes.

25.2   Making a Booking

You may book via our Website, by email, or through such other booking channel as we notify to you. Your booking constitutes an offer. A binding Course Booking is formed when we send written confirmation (by email) of your place.

25.3   Booking Confirmation

Your confirmation will set out the Course name, date, time, Venue Partner, price paid, and any pre-course requirements. Please check it carefully and contact us promptly if anything is incorrect.

25.4   Minimum Numbers

Courses may be subject to a minimum number of participants. We reserve the right to cancel a Course if minimum numbers are not met. We will notify you as early as possible and provide a full refund. We are not liable for other costs you may have incurred — we strongly recommend not booking non-refundable travel or accommodation until your place is confirmed, and that you arrange appropriate travel insurance.

25.5   Travel and Accommodation

Unless expressly stated in the Course description, accommodation, meals, and travel to and from the Venue Partner are not included in the Course price and are your responsibility.

26.   COURSE PRICES AND PAYMENT

26.1   Prices

Course prices are as published at the time of booking, displayed in GBP and inclusive of VAT where applicable. Prices will not change after your Course Booking is confirmed.

26.2   Payment

Full payment is required at the time of booking unless we expressly offer a payment plan. We accept the payment methods stated on our Website or booking page. We do not store card details.

27.   CANCELLATION AND REFUNDS

27.1   Your Right to Cancel — Cooling-Off Period

As a Consumer booking online or at a distance, you have the right to cancel your Course Booking within 14 calendar days of receiving your booking confirmation (the Cooling-Off Period) without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Important exception: If the Course is scheduled to start within 14 days of your booking confirmation, we may ask you to acknowledge at the time of booking that you wish the Course to begin within the Cooling-Off Period and that once the Course has started your cancellation right will be lost. Where the Course takes place entirely within the Cooling-Off Period and you consent to performance beginning immediately, your right to cancel will cease once the Course begins.

27.2   How to Cancel

To exercise your right to cancel within the Cooling-Off Period, contact us by a clear written statement (email or letter). We will acknowledge cancellation promptly.

27.3   Refunds on Cancellation within the Cooling-Off Period

If you cancel within the Cooling-Off Period (and the exception in clause 27.1 does not apply), we will refund the full amount paid within 14 days of receiving your notice, using the same payment method.

27.4   Cancellation After the Cooling-Off Period

If you cancel after the Cooling-Off Period has expired:

More than 28 days before the Course date: 50% of the Course fee refunded.

15–28 days before the Course date: 25% of the Course fee refunded.

14 days or fewer before the Course date: no refund.

We may, at our discretion, offer a credit note or transfer to a future Course in lieu of a refund. Any credit note will expire 12 months from issue.

27.5   Transfer of Place

You may transfer your place to another eligible individual at no charge, provided you notify us in writing no fewer than 7 days before the Course date, including the replacement participant's name and contact details.

27.6   Cancellation or Rescheduling by Us

If we cancel a Course, we will notify you as soon as practicable and provide a full refund. Where we reschedule, you may attend on the new date or cancel for a full refund. We are not liable for any costs beyond amounts paid to us (such as non-refundable accommodation or travel already incurred).

27.7   Force Majeure

If we cannot deliver a Course due to circumstances beyond our reasonable control, we will notify you promptly and provide a full refund or, where possible, offer a rescheduled date. We are not liable for any other costs or losses you incur as a result.

28.   HEALTH, SUITABILITY, AND WELFARE

28.1   Suitability

Our Courses are designed for adults engaging with themes of intuition, self-awareness, decision-making, and personal development. Please satisfy yourself that a Course is appropriate for you before booking. If in doubt, contact us to discuss content first.

28.2   Health Conditions

If you have any physical or mental health condition, disability, or other relevant circumstance, please inform us in advance. We will endeavour to make reasonable adjustments where possible. We are not able to provide medical or clinical support at Courses.

28.3   Not a Medical or Therapeutic Service

Our Courses are for educational and personal development purposes only — not a substitute for medical, clinical, psychological, or therapeutic treatment or advice. If you are receiving clinical treatment or support, please discuss with your treating professional whether participation is appropriate for you at this time.

28.4   Safeguarding

If you feel distressed or unwell at any point during a Course, please let the Speaker know. We will take reasonable steps to help you access appropriate support.

28.5   Venue Partner Facilities

Courses take place at Venue Partners' premises. Any use of spa, pool, gym, or other venue facilities is subject to the Venue Partner's own terms, conditions, and health and safety rules. The Company is not responsible for Venue Partner facilities, accommodation standards, or services.

29.   ATTENDING A COURSE

29.1   Conduct

We expect all participants to engage respectfully with the Speaker and other participants. We reserve the right to ask any participant to leave if their conduct is disruptive, harmful, or inappropriate. No refund will be given in such circumstances.

29.2   Recording and Photography

You must not record, film, livestream, or photograph any part of a Course — including other participants — without the prior written consent of the Company and of all other participants. Unauthorised recording breaches these Terms and may infringe the privacy rights of others.

29.3   Confidentiality of Participants

What is shared by other participants during a Course should be treated as confidential. Please respect the privacy of others and do not share personal information disclosed by other participants outside the Course environment.

29.4   Materials

Materials provided as part of a Course are for your personal use only. You must not reproduce, distribute, or share them with third parties or use them for any commercial purpose.

30.   INTELLECTUAL PROPERTY — COURSE MATERIALS

All Intellectual Property in Course materials, slides, workbooks, exercises, and frameworks remains the Company's property or that of its licensors. Your Course Booking grants a personal, non-exclusive, non-transferable licence to use materials provided for your own personal development only. You may not reproduce, publish, share, or create derivative works from Course materials.

31.   LIMITATION OF LIABILITY — CONSUMERS

31.1   Unlimited Liability

Nothing in these Terms excludes or limits liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights as a Consumer under the Consumer Rights Act 2015; or any other liability that cannot be excluded by law.

31.2   Digital Content

If we supply defective digital content that damages a device or digital content belonging to you, caused by our failure to use reasonable care and skill, we will repair the damage or pay reasonable compensation.

31.3   Other Liability

Subject to clause 31.1, our total liability to you as a Consumer arising from a Course Booking will not exceed the total amount paid by you for that Course. We are not liable for any loss of profit, indirect loss, or consequential loss.

31.4   Venue Partner

The Company is not liable for loss, injury, or damage arising from the acts or omissions of a Venue Partner, the condition of Venue Partner premises, or services provided by the Venue Partner. Complaints about Venue Partner facilities or services should be directed to the Venue Partner.