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Privacy & Other Policies

CONTENTS

1. Privacy Policy

2. Cookie Policy

3. Returns & Refunds Policy

4. Content Disclaimer

5. Acceptable Use Policy

6. Accessibility Statement

7. Complaints Policy

All Policies last updated: 1 May 2026

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1. Privacy Policy

The Intueri Project Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at www.theintueriproject.com (the “Site”), make a purchase, or otherwise interact with us.

This policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

We are the data controller. Our details are:

• Company name: The Intueri Project Ltd

• Registered address: Second Floor, 123 Promenade, Cheltenham, GL50 1NW

• Contact email: [email protected]

• Website: www.theintueriproject.com

Data protection contact: [email protected]. We have not appointed a Data Protection Officer (DPO). If this changes, we will update this policy.

1. Data We Collect

1.1 Information You Provide to Us

When you make a purchase or create an account, we collect:

• Full name, email address, phone number

• Billing address and delivery/shipping address

• Payment information (processed securely by our payment providers including Stripe and PayPal — we do not store full card details)

• Any other information you choose to share with us

1.2 Information Collected Automatically

When you visit our Site, we automatically collect:

• IP address, browser type and version, operating system

• Referring website or search terms that brought you to the Site

• Pages and products viewed, date, time, and duration of your visit

• Clicks and interactions on the Site

Collected via cookies, log files, web beacons, tags, and pixels. See Section 8 (Cookies) for more detail.

1.3 Information from Third Parties

We may receive limited information about you from third-party services such as payment processors and analytics platforms where you have engaged with those services in the context of our Site.

2. Lawful Basis for Processing

Under UK GDPR we must have a lawful basis for processing your personal data. The purposes and lawful bases are:

• Processing and fulfilling your order | Contract performance (Article 6(1)(b))

• Managing your account and communicating about your order | Contract performance (Article 6(1)(b))

• Fraud detection and prevention | Legitimate interests (Article 6(1)(f))

• Improving and optimising our Site (analytics) | Legitimate interests (Article 6(1)(f))

• Sending marketing emails (where opted in) | Consent (Article 6(1)(a))

• Targeted/behavioural advertising | Consent (Article 6(1)(a))

• Complying with legal obligations | Legal obligation (Article 6(1)(c))

Where we rely on legitimate interests, we have balanced our interests against your rights. You have the right to object — see Section 5.

3. How We Use Your Personal Data

• To process and fulfil your orders, including arranging delivery and sending order confirmations and invoices;

• To communicate with you about your orders, enquiries, or complaints;

• To screen orders for potential risk or fraud;

• To improve and optimise the performance and user experience of our Site;

• To send you marketing communications where you have given consent, or where permitted under PECR (including the ‘soft opt-in’ for existing customers). You can opt out at any time using the unsubscribe link in our emails or by contacting us;

• To serve you targeted advertising where consent has been obtained;

• To comply with our legal and regulatory obligations.

4. Sharing Your Personal Data

We do not sell your personal data. We share it only with trusted third parties:

• FEA Create — our website/online store platform

• Payment processors (including Stripe and PayPal) — to securely handle transactions

• Meta (Meta Pixel) — to measure advertising effectiveness and, where consent is given, deliver ads on Facebook and Instagram

• Google Ads — conversion tracking and remarketing where consent is given

• Delivery and logistics providers — to fulfil and ship your orders

• Google Analytics — to analyse how visitors use our Site (opt out: tools.google.com/dlpage/gaoptout)

All processors are required to handle your data securely and only for specified purposes. We may also disclose data to law enforcement where required by law. If we sell or transfer our business, your data may be transferred to the acquiring organisation and you will be notified.

5. Your Rights Under UK GDPR

Right of access: Request a copy of the personal data we hold about you.

Right to rectification: Ask us to correct any inaccurate or incomplete data.

Right to erasure: Ask us to delete your personal data (the ‘right to be forgotten’).

Right to restriction: Ask us to restrict the processing of your data.

Right to data portability: Request your data in a structured, machine-readable format.

Right to object: Object to processing based on legitimate interests or for direct marketing.

Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.

To exercise any right, email [email protected]. We will respond within one calendar month at no charge.

You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

6. International Data Transfers

Some third-party providers operate outside the UK. Where we transfer personal data outside the UK, appropriate safeguards are in place, including Standard Contractual Clauses or transfers to countries deemed adequate by the UK Secretary of State. Contact us for details of safeguards for any specific transfer.

7. Data Retention

• Order and transaction data: 7 years (HMRC requirement)

• Customer account data: duration of account, plus 2 years after closure

• Customer service communications: up to 2 years after resolution

• Marketing preferences and consent records: until consent withdrawn

• Analytics data: up to 26 months

When data is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. Except for strictly necessary cookies, we only set cookies with your consent.

8.1 Types of Cookies

Strictly necessary: Essential for the Site to function. No consent required.

Analytics cookies: Help us understand how visitors use the Site (e.g. Google Analytics). Require consent.

Marketing/advertising cookies: Used to deliver targeted advertisements. Require consent.

Functional cookies: Remember your preferences. Require consent.

8.2 Cookie Details

• _ga | Google | Analytics | 2 years

• _fbp | Meta | Marketing / advertising | Varies

• gcl* | Google | Marketing / conversion tracking | Varies

8.3 Managing Cookies

When you first visit our Site you will see a cookie consent banner. Except for strictly necessary cookies, we only set cookies if you choose to accept them. You can accept or reject non-essential cookies and change your preferences at any time via the banner. Withdrawing consent is as easy as giving it. You can also manage cookies through your browser settings. For more information visit allaboutcookies.org.

9. Behavioural Advertising

Where you have given consent, we use tools such as the Meta Pixel and Google Ads to understand marketing effectiveness and show you relevant ads. You can opt out:

• Facebook: facebook.com/settings/?tab=ads

• Google: google.com/settings/ads

• All providers: youronlinechoices.com or optout.aboutads.info

10. Data Security

We use HTTPS encryption across our Site, restrict staff access on a need-to-know basis, and use PCI DSS-compliant payment processors. In the event of a data breach likely to affect your rights, we will notify the ICO within 72 hours and inform you without undue delay.

11. Children’s Privacy

Our Site is not directed at anyone under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our Website. We encourage you to review this policy periodically.

2. Cookie Policy

Cookies are small text files placed on your device when you visit our Website. We use them in accordance with PECR and UK GDPR. Except for strictly necessary cookies, we only place cookies on your device with your consent.

1. Strictly Necessary Cookies

Essential for the Website to work. No consent required.

• Session and login cookies

• Shopping basket cookies

• Security and fraud-prevention cookies

2. Analytics & Performance Cookies

Help us understand how visitors use our site. Require your consent.

• _ga | Google Analytics | Tracks unique users | 2 years

• ga* | Google Analytics | Persists session state | 2 years

• _gid | Google Analytics | Unique ID for stats | 24 hours

• _gat | Google Analytics | Throttles request rate | 1 minute

3. Functional Cookies

Allow the Site to remember choices you make. Require your consent.

• Remembering your cookie consent preference

• Storing your preferences for future visits

4. Marketing & Targeting Cookies

Used to track visitors and display relevant advertising. Require your consent.

• _fbp | Facebook/Meta | Delivers and tracks ads | 3 months

• fr | Facebook/Meta | Measures ad effectiveness | 3 months

• IDE | Google/DoubleClick | Targeted advertising | 13 months

5. Managing Your Cookies

Change your preferences at any time via our cookie consent banner or your browser settings. Opt out of specific providers:

• Google Analytics: tools.google.com/dlpage/gaoptout

• Facebook Ads: facebook.com/settings/?tab=ads

• All providers: youronlinechoices.com

Disabling certain cookies may affect how our Website functions. For more information visit allaboutcookies.org.

3. Returns & Refunds Policy

This policy forms part of our Terms and Conditions and applies to all purchases made through www.theintueriproject.com. Your statutory rights as a consumer under UK law are not affected.

1. Your Right to Cancel — 14-Day Cooling-Off Period

If you are a consumer purchasing goods online, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, notify us before the 14-day period expires:

• Email: [email protected]

2. Returning Goods (Applies to Physical Goods Only)

Return goods within 14 days of notifying us of cancellation. Goods must be unused, in their original condition and packaging, with all instructions and accessories. You are responsible for return postage unless the goods are faulty or misdescribed.

Return address: The Intueri Project Ltd, Second Floor, 123 Promenade, Cheltenham, GL50 1NW

3. Refunds

We will process your refund within 14 days of receiving the returned goods (or evidence of return). Your refund will include the full price paid and standard delivery costs. Refunds are made using the same payment method as your original purchase. We may reduce the refund if goods have been handled beyond what is necessary to assess them.

4. Faulty or Damaged Goods(Applies to Physical Goods Only)

If goods arrive faulty, damaged, or not as described, your rights under the Consumer Rights Act 2015 apply:

• Full refund within 30 days of purchase

• Repair or replacement after 30 days

• Price reduction or final right to reject after one failed repair or replacement

5. Digital Products, Subscriptions, and Coaching/Services

If you purchase digital products, subscriptions, or coaching/services from us, different cancellation rules may apply under the Consumer Contracts Regulations 2013. This section summarises the key points; full details should be set out at checkout and in our Terms and Conditions.

· Digital content (downloads/streaming): you may have a 14-day cancellation right unless you ask us to start supplying the digital content during the cooling-off period and acknowledge that you will lose your right to cancel once the supply has begun.

· Services/coaching: you may have a 14-day cancellation right unless you ask us to start the service during the cooling-off period. If you cancel after the service has started, you may need to pay for the portion provided up to cancellation. If the service is fully performed during the cooling-off period after your express request, you may lose the right to cancel.

· Subscriptions/memberships (auto-renewal): you may cancel within 14 days of purchase (and within 14 days of certain renewals/changes where required). After the cooling-off period, subscriptions normally run until the end of the current billing period unless your plan states otherwise. Subscriptions renew automatically unless cancelled. You can cancel online via your account area, and we will confirm cancellation by email or on-screen confirmation.

6. Goods That Cannot Be Returned

• Goods made to your specification or clearly personalised

• Goods which deteriorate or expire rapidly

• Sealed goods unsealed after delivery for health or hygiene reasons

• Goods inseparably mixed with other items after delivery

• Digital content accessed with your prior consent to immediate delivery

Returns enquiries: [email protected] — we aim to respond within 5 business days.

4. Content Disclaimer

This Content Disclaimer applies to all content, materials, programmes, techniques, and information made available through www.theintueriproject.com and any associated products, communications, or services provided by The Intueri Project Ltd.

IMPORTANT: Our content is for educational, informational, and personal development purposes only. It is not a substitute for professional mental health support. Please read this disclaimer carefully.

1. Science-Backed Content

The content and materials we provide are informed by peer-reviewed scientific research and evidence-based practices from fields including psychology, behavioural science, neuroscience, and wellbeing research. We are committed to representing these findings accurately and responsibly.

However, science is an evolving field. We do not guarantee that all content reflects the most current research and we reserve the right to update content at any time.

2. Not Clinical or Medical Advice

Nothing on our Website constitutes or should be treated as:

• Clinical, therapeutic, or medical advice of any kind

• A diagnosis of any mental health, psychological, or physical condition

• A prescription, treatment plan, or clinical intervention

• A cure or treatment for any condition

• A substitute for assessment or treatment by a qualified, registered professional

3. We Are Not Regulated Professionals

The Intueri Project Ltd and its team are NOT qualified or registered counsellors, psychotherapists, clinical psychologists, psychiatrists, medical doctors, GPs, mental health nurses, or any other regulated health or social care professional. We are not regulated by the HCPC, BACP, BPS, or any equivalent professional or regulatory body.

4. Please Seek Professional Help When Needed

If you are experiencing significant emotional distress or mental health difficulties, we strongly encourage you to seek support from a qualified and regulated professional such as your Doctor, a registered counsellor or psychotherapist, or a clinical psychologist.

Our content is not a replacement for professional mental health care and should not be used as such.

5. Individual Results May Vary

We make no representations, warranties, or guarantees that any particular outcome will be achieved by any individual using our content, materials, or techniques. Results will vary between individuals.

6. Limitation of Liability

To the fullest extent permitted by applicable law, we accept no liability for any loss, harm, distress, or adverse outcome arising directly or indirectly from your use of or reliance on the content or materials on our Website.

Nothing in this disclaimer limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

5. Acceptable Use Policy

By accessing our Website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others. This policy should be read alongside our Terms and Conditions and Privacy Policy.

1. Permitted Use

• Browsing and purchasing goods for personal, non-commercial use

• Accessing educational and informational content for personal development

• Contacting us with genuine enquiries or feedback

2. Prohibited Conduct

You must not use our Website:

• In any way that violates applicable local, national, or international law

• To send unsolicited advertising, promotional material, or spam

• To upload or transmit malware, viruses, or other harmful code

• To attempt to gain unauthorised access to our systems or servers

• To launch denial-of-service attacks

• To scrape or harvest personal data or content without our written consent

• To reproduce or resell any part of the Website contrary to our Terms

• To impersonate any person or entity

• To post content that is defamatory, obscene, offensive, hateful, or inflammatory

• To promote or facilitate discrimination, harassment, or harm towards any individual or group

• To use automated tools (bots, crawlers) without our prior written consent

3. Content Standards

Any content you submit must be accurate, genuinely held, and lawful. It must not infringe intellectual property rights, be likely to deceive, promote illegal activity, or endanger health or safety.

4. Consequences of Breach

Violations may result in:

• Immediate suspension or permanent removal of your access

• Legal proceedings against you

• Disclosure of information to law enforcement authorities where appropriate

5. Reporting Violations

If you become aware of any content or behaviour breaching this policy, please report it to: [email protected]

6. Changes to This Policy

We may update this policy at any time. Continued use of the Website after changes are published constitutes acceptance of the revised policy.

6. Accessibility Statement

The Intueri Project Ltd is committed to making its website accessible to as many people as possible, including those with disabilities or those using assistive technologies. We strive to meet WCAG 2.1 Level AA standards. This statement is published in the spirit of the Public Sector Bodies Accessibility Regulations 2018 and the Equality Act 2010.

1. What We Do

We aim to ensure our Website:

• Uses clear, plain English throughout

• Allows text to be resized without loss of content or functionality

• Provides sufficient colour contrast between text and backgrounds

• Includes meaningful alternative text for images

• Can be navigated using a keyboard alone

2. Known Limitations

We are aware of the following limitations and are actively working to address them:

• Some older PDF documents may not be fully accessible to screen reader users

• Some third-party content embedded on our site (e.g. social media widgets) may not fully meet accessibility standards — this is outside our direct control

3. Need Help or an Alternative Format?

If you experience difficulty accessing any content, or need information in an alternative format (large print, audio, or plain text), please contact us. We aim to respond within 5 working days.

• Email: [email protected]

4. Formal Complaints

If you are not satisfied with our response, contact the Equality Advisory and Support Service (EASS):

• Website: equalityadvisoryservice.com

• Telephone: 0808 800 0082

This statement was prepared in May 2026 and will be reviewed annually.

7. Complaints Policy

At The Intueri Project Ltd, we take complaints seriously and want to resolve issues fairly and promptly. This policy sets out how to make a complaint and what you can expect from us.

1. How to Make a Complaint

• Your full name and contact details

• Your order number (if your complaint relates to a purchase)

• A clear description of your complaint and what happened

• The outcome you are hoping for

• Any supporting information (e.g. photos, screenshots, correspondence)

• Email: [email protected]

2. Our Process

Step 1 — Acknowledgement (within 2 business days)

We will confirm we have received your complaint.

Step 2 — Investigation

We will review your complaint thoroughly and fairly. We may ask for additional information.

Step 3 — Full response (within 14 calendar days)

We will set out our findings and any proposed resolution. Complex complaints will receive a revised timeline.

Step 4 — Resolution

Where we have made a mistake or fallen short of our standards, we will apologise and explain what we will do to put things right.

3. If You Are Not Satisfied

• Ask us to review your complaint again with further information

• Contact Citizens Advice: 0808 223 1133 or citizensadvice.org.uk

• Contact Trading Standards via Citizens Advice

• Refer to an Alternative Dispute Resolution (ADR) provider — contact us for details

• For data protection complaints: ICO at ico.org.uk | 0303 123 1113

4. Our Standards

We commit to handling all complaints:

• Promptly and fairly, without bias

• Confidentially, sharing information only with those who need it to resolve the complaint

• Without detriment — making a complaint will never affect how we treat you

• With respect and professionalism at all times

5. Unreasonable or Vexatious Complaints

We reserve the right to decline to investigate complaints that we consider frivolous, vexatious, or made in bad faith. We will write to explain that we are closing the complaint and the reasons why.

Privacy & Other Policies

_________________1. Privacy Policy

2. Cookie Policy

3. Returns & Refunds Policy

4. Content Disclaimer

5. Acceptable Use Policy

6. Accessibility Statement

7. Complaints Policy

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1. Privacy Policy